Terms of use
Effective 22 August 2026.
What QueueZero is
QueueZero is a mobile ordering platform that lets Australian food trucks publish a menu and accept orders ahead of pickup. It is a technology platform: the truck is always the seller of the food. QueueZero does not prepare food, does not deliver orders, and does not verify the food-safety compliance of any vendor.
Paying for your order
Most trucks take payment at the window on collection. Some trucks turn on online prepay, where you pay by card when you order. When you prepay:
- The truck is the seller and merchant of record. Your contract for the food is with the truck, not with QueueZero.
- Payment is processed by Stripe on the truck's connected account. QueueZero charges you no fee on the order.
- Refunds and cancellations are handled by the truck. If an order cannot be fulfilled, the truck can refund it from its own dashboard. Contact the truck first; we can help if you cannot reach them.
Vendor plans & pricing
Trucks subscribe to QueueZero. The plan is A$49 per month or A$490 per year (GST inclusive), with a 30-day free trial, and 0% fee on orders. During the current pilot, subscription enforcement is switched off, so the platform is free to use; vendors will get at least 30 days notice before any charge begins. Enabling online prepay additionally requires Stripe onboarding and QueueZero approval.
Vendor obligations
- Disclose allergens honestly and in line with FSANZ Standard 1.2.3.
- Only accept orders when you are able to prepare them.
- If you take online prepay, honour paid orders and process refunds promptly when you cannot fulfil one.
- Respond promptly to reasonable customer requests.
- Only claim a QueueZero slug that represents a business you actually operate. Impersonating another truck ends your account.
Customer expectations
- Provide a working mobile number so the truck can reach you at pickup.
- Turn up on time to collect your order.
- Alert the vendor to any allergies before ordering.
Availability
We aim for high availability but do not offer a formal uptime guarantee during the pilot. If the platform is unavailable, please arrange collection direct with the truck.
Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law that cannot be excluded. Where a truck is the seller, consumer guarantees for the food apply against the truck.
Contact
Email hello@day-zero.com.au for anything.